You have the right to request a refund for unused (not redeemed) vouchers without giving reason within the 7-day cancellation period. The cancellation period commences from the moment you place your order, until 7 days after placing the order. To qualify for a refund, it is sufficient to have purchased a voucher on our website and to have sent a written request for the refund of gift vouchers, within the 7-day cancellation period.
Voucher orders are processed in accordance with the following statuses:
During the PENDING Status, orders can be CANCELLED without any Cancellation Fee.
Once the order is marked as COMPLETED, any refund request should be sent to [email protected] from the customer’s email address (recorded during the registration process) within 7 days of purchase. The email body should include the following details:
The date the order was placed
Order Paid - amount and currency
Product item amount and currency in question
Description of the issue and/or reasons
Upon receipt of your request, any voucher that has been purchased on our website and that has not been redeemed, will be automatically eligible for a refund. Any Redeemed Voucher will be analyzed by our team and might be considered for a refund on a case by case basis (depending on the reason and circumstances).
All eligible refunds will be credited within 7 to 10 business days. Please note that due to billing cycles, the refund may not appear on the same Credit Card Statement as the original charge.