Help
How can we help?
Select a topic to find out more:
Check Merchant Website
To check if a merchant website is authorised to accept vload as a payment method, please enter the URL below and press Check.
If you are still unsure or have further questions, please contact us.
Learn More about VLoad
VLoad cash vouchers enable fast and easy payments for Internet users and comply with the highest standards of KYC rules and responsible banking.
VLoad as the issuer and distributor prohibits the use of virtual vouchers for purchases of products prohibited by card schemes, or by unidentified third parties.
Limits
The maximum amount of eVouchers which can be purchased for a Tier 1 account is 500.00 EUR / USD annually. Please complete your account verification in order to remove any deposit limits. The verification of your account is required so that we can provide you with the best possible service, and also comply with financial service regulation in order to avoid any account limits.
We encourage all clients to complete the verification process before the first payment. VLoad.com reserves the right to change any of the deposit limitations indicated, at any time.
Maximum amount per transaction 5,000 USD/EUR.
Since VLoad eVouchers are used for online payments, customers must undergo full, bank level due diligence for compliance with AML and CFT regulations.
ID document requirements
The ID document you upload needs to contain the following info:
Nationality or citizenship status
Photo (to compare with your uploaded one)
Expiry date
Signature
Date of birth
If your document does not contain all of the above info, we will ask for additional identification.
Types of documents we accept include: driver’s licenses, passports, birth certificates, SSN cards and certificates of naturalization.
A driver’s license does not always prove your citizenship status or nationality.
Tier 1 with limits up to 500.00 EUR / USD.
Account registration with full data.
Email address verification.
Valid government issued photo ID.
Please note that your ID needs to have a visible expiry date, signature and photo.
Limited to 4 successful purchases.
Tier 2 with limits between 500.00 and 25,000.00 EUR / USD annually.
Either a Utility Bill or a Bank Statement listing your Residence address. Not older than 3 months from the current date.
Photo/scan of the front side of your card, with the card number masked except the last 4 digits.
In approximately 24hrs you will be notified of the review results.
Once you receive an email confirmation, your account will be upgraded to Tier 2 with the limit increased up to 25,000.00 EUR / USD.
If the ID you originally uploaded does not clearly display your nationality status, we will require a second form of identification to be uploaded.
Tier 3 with limits above 25,000.00 EUR / USD.
Withdraw through VLoad eVoucher
Shops accepting VLoad can issue a VLoad Payout Voucher as a payout. Such vouchers are available in your account, among regular vouchers and may be cashed out. To cash-out a voucher, click the appropriate button on the voucher list to have it wired to your bank account.
VLoad Payout
VLoad Payout is a tool for merchants to choose a customer and make a payout by issuing a new VLoad Payout Voucher. The customer then can redeem this voucher on the merchant’s website, or use VLoad Cashout to transfer the funds to his bank account. Only VLoad Payout Vouchers can later be cashed out by the customer.
Payout Prerequisites
Tier 1 account.
A merchant can issue a payout voucher, only if you have made at least one voucher redemption at the website in the past.
The minimum payout amount equals 50 EUR / USD.
VLoad Cashout
To cash out your voucher, go to your voucher list, find it and click the "Cashout" button (only the payout type voucher has this button). For pooling vouchers below the 100 EUR/USD cashout minimum you can take advantage of our multiple cash out option. This allows the customer to pool several lower value vouchers to get over the 100 EUR/USD minimum, all with a single wire out fee. Just check each voucher you want to pool and select multiple cashout. The international wire transfers usually reach beneficiary accounts in 2 to 5 business days, depending on the wire type and bank connection.
Cashout Prerequisites
Tier 1 account.
You must add your own bank account details in the "My account" arrow_forward "Bank account" section.
Upload a bank statement, issued within the last month, in the “My documents” section.
You must upload a signed self-certification form.
The cashout minimum amount equals 100 EUR/USD. (see "VLoad Cashout" above).
Bank account verification before the first Cashout takes 2 additional business days.
In case the national ID you uploaded does not clearly display your nationality or citizenship status, you might be required to provide additional document(s).
Limits
VLoad eVouchers and VLoad Payout Voucher limits are accrued separately.
For Tier 2 account: up to 25,000.00 EUR/USD
Purchase VLoad eVouchers up to 25,000.00 EUR/USD. Receive and cash out VLoad Payout Vouchers up to 25,000.00 EUR/USD.
For Tier 3 account: above 25,000.00 EUR/USD
Purchase VLoad eVouchers: above 25,000.00 EUR/USD. Receive and cash out VLoad Payout Vouchers: above 25,000.00 EUR/USD.
FATCA
The US government intends to combat tax evasion in the United States more intensively by cooperating with the international community. As such, the Foreign Account Tax Compliance Act (FATCA) was enacted into law on March 18th, 2010. To find out more about FATCA you may visit FATCA FAQ.
Payout Voucher Redeem Bonus
For every $400 of payout you receive and decide to redeem at any of the websites accepting VLoad, a $10 bonus VLoad eVoucher will be issued to your account for free! The amount eligible for bonus accumulates over 180 days.
Bonus Referral Voucher
New users registering through selected merchants will receive a $10 Bonus eVoucher. Although always visible on your account, these Vouchers only can be used if you have completed the following:
Created a new account
Accumulated a minimum of 250 EUR/USD VLoad eVoucher purchase/redemptions
Supported and recommended browser
