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VLoad commitment to you during COVID-19 crisis

Dear Customer,

We are aware that this is an unsettling time for many. Just like you, we follow the developments of the COVID-19 pandemic around the world and react promptly to any changes.

Keeping VLoad operating as usual

We’re upholding our commitment to providing you with safe, reliable and uninterrupted services. We can therefore assure you that eVouchers can be purchased at https://vload.com and used as a payment method at participating online retailers.

Our customer support is available 24/7

check Customer support chat and email waiting times are unaffected, customers are encouraged to use these channels.

check Customers calling our call centers may experience longer waiting times or be asked to schedule a call at a later time.

check verification time for new accounts is prolonged.

check Verification time for tier upgrades might be prolonged due to agents working in emergency environment.

Adapting to changes as needed

We closely follow the recommendations of the World Health Organization (WHO), as well as official government orders in each country of our operation. This allows us to act quickly in the face of any sudden developments, limiting the impact of COVID-19 on our business.

Protecting our employees

We are committed to looking after the health and wellbeing of our employees and their families, which is why we have implemented a remote working procedure to ensure their safety. Using state-of-the-art technology and established remote working protocols, our employees can support you from various locations around the world. Consequently, we can continue in our commitment to providing you with a great service without interruption.

Here to help

In this a challenging time, we are completely focused on bringing you the best possible experience with VLoad. Rest assured that we will continue in our efforts to make sure you can enjoy VLoad anytime, wherever you are.

If you have any questions, please contact our 24/7 support team at contact us page.

Thank you for being with us.